Mobile truck repair is a new concept for most fleet managers today. In fact, you may also be wondering what this is and how it works. And with plenty of providers of road rescue services to choose from, which of them should you select to have peace of mind?
What is Mobile Truck Repair?
Equipment failure does not always happen in a convenient location. Mobile truck repair and maintenance are worth every penny whenever the truck is on the road. Think of it as a layer of insurance – whenever the truck requires a tow or experiences dead battery, a flat tire, a minor accident or an empty gas tank, help will show up fast.
The service provider often assigns the same technician to a certain account so they will become familiar with the client and the equipment.
Here are the top five things to look for when choosing a mobile truck repair service:
1. Operating Hours
There is nothing worse than working with a service provider that is incapable of providing the services your truck needs during specific times. You need to have access to a mobile truck repair service that is available 24/7, even during holidays. This may cost a bit more, but you will have peace of mind knowing that your trucks are supported around the clock.
If your heavy-duty vehicle breaks down, you do not have to call a tow truck. The service provider will bring a roadside truck to wherever you are and make the necessary repairs promptly. Moreover, they can do on-site tire inspections and repairs, allowing you to get back on the road ASAP.
Although certification is not everything, you must ask if the service provider is a member of any reputable auto care association. If yes, you can be confident that they are committed to providing excellent customer service.
3. Service Units
You need to know how many service units are operating and on the road. For a wider service area, expect them to have hundreds of units available to assist their customers. For smaller regions, there must be at least a dozen.
The number of service units that the service provider has in relation to the size of the service area shows how committed they are in getting you the tools you need as promptly as possible.
4. Modern Equipment
The equipment that the service provider uses, both in the shop and on the road, is another important consideration when choosing the best roadside truck repair service. They should be using the latest technology to make life a lot easier and to perform their job efficiently.
A repair service using state-of-the-art equipment clearly indicates that they are dedicated to providing superior service with the latest technology. On the contrary, a disorganized garage that is not maintained properly is a red flag. Therefore, visit the garage of the repair service you are considering before making a final decision.
5. Customized Service
A reputable mobile truck repair service provider will keep all your previous maintenance events information so they can send exactly what you need. Before they dispatch an experienced mechanic, their staff will know everything, including what brand of tires you favor and what providers you have had great experiences with. This way, they can offer you the best personalized solutions.
Apart from repairs, they will also perform routine maintenance services as well as monitor any small issue before it becomes a big concern down the road. In turn, this will keep the truck moving with optimal performance. They must take care of both scheduled and unscheduled maintenance from beginning to end so you can focus on other important aspects of your business.
Not all mobile truck repair services are created equal, so it pays to do some comparisons prior to choosing one. Always consider the abovementioned criteria to make sure that you will be working with a reliable service provider. Don’t let any breakdown or equipment failure impact your fleet. Get back on the road faster with a reliable mobile truck repair service.